‘Adopting a passengers’ perspective is essential for the shift to rail’
Passengers unboard a train at Ljubljana station, source: Miško Kranjec via Slovenske železnice
“Railway operators should work together more. If we get people out of the car and into the train, everyone will benefit”, says Delphine Grandsart, researcher at the European Passenger Federation (EPF). In this interview, she talks about the needs of passengers, through-ticketing, and the importance of a user-centered approach for achieving a shift to rail.
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