Popular routes for digital ticketing in Poland

A Polish passenger buys a train ticket via smartphone, source: KOLEO

More and more passengers prefer to travel across Poland by train. At the same time, the digital distribution channels also show a sales increase in train tickets. What directions are popular for digital ticketing?

The most popular directions includes the train routes within one voivodeship (province or region) or those that connect two voivodeships of Poland. This is indicated by data of KOLEO, the Polish major online ticketing system. For instance, the cross-regional directions run from Warszawa Centralna (Warsaw Central) station in Masovian Voivodeship to Łódź Fabryczna station in the region of the same name as well as from Kraków Główny station in Lesser Poland to Kielce in Świętokrzyskie Voivodeship.

Seven other directions are limited by the regional borders. Three routes are located in Lower Silesian Voivodeship. All of them starts in Wrocław but ends in different points: Głogów, Legnica and Lubin. The other directions are served the passenger trains in four regions: the Kraków Główny – Tarnów link in Lesser Poland, the Poznań Główny – Wągrowiec link in Greater Poland, the Wejherowo – Gdańsk Śródmieście link in Pomeranian Voivodeship and the Szczecin – Stargard link in West Pomeranian Voivodeship.

KOLEO system

The KOLEO ticketing system was launched in March 2016 by Warsaw-based company Astarium. Its name is derived from the Polish word ‘kolej’, which means railway. With the help of the KOLEO system, the passengers are able to search any reliable train connection across Poland including the direct options with one or several changes. The system is available in six languages: Polish, English, French, German, Russian and Ukrainian.

Payment options

As for the payment opportunities, the customers can currently purchase tickets for the trains of six railway operators: Polregio, PKP SKM, Koleje Dolnośląskie, Koleje Wielkopolskie, Łódzka Kolej Aglomeracyjna (ŁKA) and Arriva. Together they serve almost half of the entire passenger traffic in Poland (according to the 2019 data). The passengers usually use the bank cards or the BLIK mobile payment system. The latter allows the customers to pay for many services without cash and even bank cards.

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Author: Mykola Zasiadko

Mykola Zasiadko is editor of online trade magazines RailTech.com and RailFreight.com.

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