Female passenger operating ticket machine

England’s blanket ticket office closures met with widespread anger

Female passenger operating ticket machine at Hayes and Harlington station in the west of London Network Rail media centre

Passenger train operators have proposed widespread closures to the majority of rail station ticket offices in England. Even in the age of online booking and smart cards, ticket offices remain at many main line stations, and the public are up in arms, even if the majority prefer to use their iPhones, rather than face the station master eye to eye. Unions say it’s yet another attack on loyal railway employees. The government says the railway has to modernise if it is to survive.

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Author: Simon Walton

Simon Walton is UK correspondent for RailTech.com and Railfreight.com

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England’s blanket ticket office closures met with widespread anger | RailTech.com