Passenger flow technology to be installed at HS1 stations
HS1 stations in the United Kingdom, from London to the Channel tunnel, will adopt passenger flow technology. HS1 Ltd announced a three-year contract with OpenSpace Group, whose technology can pin-point and count every person in St Pancras International and other stations to improve passenger flows.
The technology will allow railway staff to see a visual representation of where all people are in HS1 stations in real-time. he goal is for staff to better able to deal with bottlenecks or potential safety issues caused by overcrowding by being able to see where all people are in the station.
The contract to deploy ‘OpenSpace’ was signed with OpenSpace Group and Network Rail High Speed, who manages London St Pancras and other HS1 stations. To ensure the privacy of people in the stations, the technology does not capture imagery of people’s faces, representing people with only a generic figure.
The technology can also simulate ‘what-if’ scenarios, which allow HS1 Ltd to plan and prepare for events that are out of the ordinary that may affect passenger movements, such as when maintenance takes place, or busy one-off events. The technology will also help staff assist customers requiring assistance through the station more easily.
Particularly busy periods or times of disruption can be analysed to improve future station management responses. “Being able to provide our operational team with the data they need to ensure customers receive the best station experience is a clear objective”, said Jay Newton, Head of Stations, Engineering, and Operations for HS1 Ltd.
According to Nicolas LeGlatin, CEO of OpenSpace Group, the Covid pandemic played a role in the project: “Whilst it isn’t the only driver for this project, Covid-19 has brought operators a deep sense and recognition of the importance of the movement of people which will accelerate the adoption and enhancement of solutions like OpenSpace.”