Dutch train services back on track after near day-long outage

A major IT issue at Dutch Railways (NS) on Sunday left most of the Netherlands without train services throughout the afternoon and early evening. NS was able to resume its services as normal on Monday morning

The issue appeared in the early afternoon on Sunday in NS’ planning system, which resulted in an hours-long stoppage. While the company had planned to resume services in evening, the outage had left so many trains in the wrong place that many units had to be reshuffled throughout the night. Eventually, services resumed later that night between Utrecht and Rotterdam and between Amsterdam and Schiphol airport.

The problem left thousands unable to continue or make their journey in the first place, much to the dismay of NS. “We realise we have had to rely on the resourcefulness and understanding of our travellers. This is not what they expected nor are used to from us. We will conduct a full review into the causes of this issue”, NS wrote in a statement. The company on Sunday was quick to rule out a hack.

On Monday morning, train services were mostly back to normal. On certain sections, the NS used different train sets or shorter train. However, the company still advises travellers to regularly check the latest travel information.

A version of this story first appeared on SpoorPro, the Dutch sister publication of RailTech.com

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Author: Marieke van Gompel

Marieke van Gompel is editor-in-chief of RailTech.com, RailFreight.com and SpoorPro.nl, online magazines for railway professionals.

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