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Boarding on double-decker train in Russia, source: Russian Railways (RZD)

Non-refundable train tickets introduced in Russia

Federal Passenger Company, subsidiary of Russian Railways, has introduced non-refundable tickets on domestic trains. The new service provides passengers with lower fares. But the tickets cannot be refunded if travellers won’t use them.

Russian Railways started to sell non-refundable tickets on 20 January for the journeys in April. The passengers could use these passes only since 19 April. The new service is available only on two double-decker trains from Moscow to both Voronezh and Izhevsk. The travellers have purchased over 70 per cent of non-refundable tickets offered for 19 April. During the next several months, the option will be launched for other trains: from Moscow to Saint Petersburg, Samara, Adler, Volgograd and other points.

Service features

Non-refundable tickets cost 5-20 per cent less than the basic ones. A discount depends on the wagon class and period of the journey. The travellers can purchase them at the ticket offices of Russian Railways or the company’s mobile application. The routes where the option is available are marked with a special icon. When buying tickets, passengers can choose what tariff they prefer – standard or non-refundable.

It is worth that the non-refundable tickets can be refunded only in some extraordinary cases such as sudden illness or technical problems on the railway that caused the train cancellation. In this case, a traveller should apply to the ticket office within five days and provide the documents approving his request.

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Author: Mykola Zasiadko

Mykola Zasiadko is editor of online trade magazines RailTech.com and RailFreight.com.

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