Renfe beefs up customer service operation following start of free ticket campaign
Renfe has hired 851 new employees for its customer service division, who will be active on Renfe stations and at its call centre. The move comes in the wake of the announcement of free train passes for the coming months, which became available earlier this week.
The majority of new employees will serve at the Cercanías, Rodalies and medium-distance stations, the services for which the free passes are available, from September 1 onwards. The ticket initiative will run until the end of the year, but the contracts for the new workers have a run time of only two months. They do, however, include an option for an extension.
Spain’s free train ticket campaign kicked off earlier on Wednesday, with registered Renfe users being able to obtain free passes for the Cercanías, Rodalies de Catalunya and Media Distancia routes online. The company has welcomed more than 331,000 new users since the registration opened on August 10. People who are not registered can acquire the free season passes at ticket offices or self-service machines. Travellers using Renfe’s Avant and high-speed AVE services stand to benefit, too: if their travel time is less than 100 minutes, they receive a 50-percent discount.