Historic milestone for ticketing on Polish railways

Ticket offices at the train stations are losing popularity among the passengers in Poland. There were sold 46.5 per cent of train tickets via this distribution channel in 2019. It is the historic minimum for the Polish rail sector. In addition, the share of digital tickets is continuing to grow for several years in a row.

From year to year, European railways are promoting the digital and self-service channels in the distribution of their tickets. As a result, more and more train travellers prefer not to use ticket offices. Poland is not exclusion from this rule. In 2019 this country set a historic milestone for ticketing on railways. “Passengers bought less than a half, 46.5 per cent, of tickets at the cash desks,” Poland’s Office of Railway Transport (UTK) reported. Nevertheless, this distribution channel is still the most popular in the country.

Digital tickets

During the past four years, the share of train tickets, sold at the ticket offices, decreased by around 10 per cent, from 56 per cent in 2016 to 46.5 per cent in 2019. At the same period, the share of digital tickets, sold via mobile applications and online distribution channels, almost tripled from 5.4 to 14.3 per cent. “These data should motivate railway companies to continuously improve the quality of applications and online ticket distribution systems – so that they will be intuitive and user-friendly,” said Ignacy Góra, President of UTK.

The remaining distribution channels remain stable (with some fluctuations) in the mentioned four-year period. Over 16% of the tickets were purchased from the train staff. 16.1 per cent in 2016 and 16.2 per cent in 2019 of tickets were purchased by the passengers directly on board from the train staff. Ticket machines, which installed at the railway stations and in the trains, show similar dynamics: 6 to 6.6 per cent and 0.4 to 0.6 per cent respectively.

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Author: Mykola Zasiadko

Mykola Zasiadko is editor of online trade magazines RailTech.com and RailFreight.com.

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