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Passenger uses SBB Mobile application, source: SBB

SBB application forecasts train occupancy

Swiss national rail operator SBB has launched a new option for its passengers. The company’s application ‘SBB Mobile’ can forecast the occupancy of carriages. It allows travellers to choose a better place for accommodation during a journey.

The forecast is based on frequency surveys. It also takes into account additional factors such as holidays, weather or track maintenance. The forecast is being continuously compared with the newly measured passenger frequencies. It allows the system to learn and improve its forecast. The new option was opened for passengers at the end of May. It is available for most SBB connections. The wagon occupancy is shown with the help of manlike pictograms. If a passenger sees three red man figures, it means a very high occupancy of a carriage.

Unified information

SBB also provides its passengers with unified information about the planned construction works on stations or track sections that influence on the train schedule. Earlier, travellers feel some miscommunication due to a different approach in reporting about the timetable changings via various channels. Thus, the changed schedule was shown in mobile application and on the company’s website while the ordinary timetable with announcements was used at the train stations. Now, this kind of information was unified and the messages about the delays are being displayed on the digital channels (mobile application and website), on the platform monitors and being announced via station loudspeakers.

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Author: Mykola Zasiadko

Mykola Zasiadko is editor of online trade magazines RailTech.com and RailFreight.com.

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