ICE high-speed train at Arnhem station

Survey: 66 per cent of Europeans are satified with frequency trains

According to a survey of the European Commission 66 per cent of Europeans are satisfied with the frequency of trains. 59 per cent of the people who travel by train in Europe are satisfied with punctuality and reliability. European Commissionar Violetta Bulc has presented the results of the Eurobarometer survey on satisfaction of Europeans with rail services Tuesday at InnoTrans in Berlin.

55 per cent of Europeans are satisfied with the provision of information during the journey, particularly when facing a delay. These figures all represent significant improvements on the results of a similar survey carried out in 2013. The survey also provides an insight into travel habits. Four out of five (80 per cent) Europeans travel by train, and they are most likely to use the train for suburban trips (67 per cent). More than three quarters (78 per cent) never make international trips by rail.

Room for improvement

Significant room for improvement remains: only 38 per cent of Europeans are satisfied with complaint handling mechanisms, and the accessibility of rail services for persons with reduced mobility requires further work. For example, only 41 per cent of Europeans expressed satisfaction with assistance provided by station staff for persons with disabilities or persons with reduced mobility. The figures also show a need to strengthen the enforcement of passenger rights.

The survey shows that 75 per cent of Europeans find that buying train tickets is easy and 62 per cent is happy with the availability of tickets for the journeys using several trains and transport. It illustrates the value of continued efforts to promote multimodality– that is, the use of different modes or means of transport on the same journey – thereby increasing the attractiveness of rail services.

Author: Marieke van Gompel

Marieke van Gompel is editor-in-chief of, and, online magazines for railway professionals.

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