Renfe pours millions into development of new ticketing system

Image: Renfe2022, Renfe

Renfe has earmarked 234 million euros for investment in a new system for ticket sales. The Spanish operator is looking for more functionalities and better scalability.

With a new scalable architecture and improved system integration, Renfe wants to be better equipped to handle peaks in demand during campaigns or ahead of holidays. The company als wants to add functionalities, such as something akin to a low fare calendar.

Renfe is no stranger to promotional activities. At the end of June, it put 100,000 tickets on sale at a reduced price for the new high-speed service between Madrid and Burgos.

Renfe is in the midst of a digital transformation campaign. To that end, it signed a deal with Amazon Web Services (AWS) earlier this month to improve customer service. As part of its transformation strategy, Renfe in July also announced a 19-million-euro investment into the installation of digital information screens in train stations. The screens will be rolled out across stations along Renfe’s narrow-gauge lines and along the Cercanías lines in the coming 30 months.

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Author: Nick Augusteijn

Chief Editor, RailTech.com

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